Shipping policy

HOW TO PLACE AN ORDER

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter. You do not need to be signed into an account to place an order. You do however need a valid email-address and contact information in the checkout. You always have the option to register an account in the checkout process to facilitate future orders and get offers.

SHIPPING COSTS

Shipping costs are dependent on freight option, weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order.

Shipping costs apply, unless otherwise stated. Costs may be subject to, but not limited to: VAT, import duties and/or taxes.

DELIVERY INFORMATION

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 2-5 business days thereafter. Packages are not transported on weekends and local public holidays. Kindly note that the estimated delivery times (2-5 business days) are estimates and may vary due to external factors outside of Strawberryfieldkids’, and its courier's control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

Ship to different address
As a customer you are also able to fill out a different delivery address than your invoice address in the checkout process choosing "Ship to different address". Note that the alternative delivery address must be in the same currency/country as your invoice address. If you pay through PayPal, make sure to double check the address stated in your account.

Track your order
In terms of tracking you will in the delivery note for your order you receive a tracking-link. This link will provide you with information on the status of your order in terms of delivery. Note that it may take up to one day from order placement before the tracking-ID is activated. If you experience that the tracking-ID does not work, or have not received one, please contact our customer service.

Do you ship to my country?
Although we strive to provide world-wide shipping, at this time, our courier service is able to deliver to United States and Korea.

Do you ship to a P.O. Box?
Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).

I haven’t received my package yet – what do I do?
If you have received your tracking-ID, we urge you to directly contact your local USPS Office; USPS will have more accurate information on the status of the delivery.
If you have not received your USPS tracking-ID, please contact our customer service and we will look into this for you, immediately.

CHANGES & CANCEL

Can I change my order?
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

Can I change my delivery address?
If you wish to make a change in your delivery address, please contact our customer service and we will do our best to assist you in this matter. In the event that we are unable to process the address change directly on our system, usually because the package has already been shipped, you will need to return the order and create a new one with the correct address. Strawberryfieldkids is not responsible for any delay, or missing, delivery due to a faulty provided address or late change request by the customer.

Can I add products to a placed order?
Unfortunately we can not add products to an existing order, instead we recommend that you place a new order. Please contact our customer service for related inquiries.

How do I cancel my order?
During periods where we experience higher volumes on our site (during our SALE, for example) we can’t cancel any orders. We work hard to have your order shipped from our warehouse as soon as possible. You can of course send your order back to us, but we will charge all our customers a return fee that will be deducted from the refund amount. When the order has been returned and processed at our warehouse you will receive your refund.

ORDER STATUS

Why can’t I see my order in my account?
In order for an order to be registered to your account, you must have been logged in when creating the order. It is not possible to link historic orders to a newly created account. If you have any questions pertaining to your order, please feel free to contact us.

Why have I not received an order confirmation by email?
If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email. If you have not received an order confirmation sent via email, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the email address submitted by you was incorrect or that the email has ended up in an alternative folder in your email.

What happens to my order in the event that an incorrect stock was displayed during the time of my order?
We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.